Visitor Services Attendant

Parks Canada - Newfoundland East Field Unit
Job Description
Parks Canada
St. John's (Newfoundland and Labrador)
GS-MPS-04 - 0.34 FTE (18 weeks) employment ranging from mid-May to mid-October.
$24.39 to $26.51 per hour (salary under review)
What is Parks Canada?
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Closing date: 15 February 2023 - 23:59, Pacific Time

Who can apply: Persons residing or employed in St. John's, NL and within a 150 kilometer radius of St. John's NL, extending to, amongst others, Burnside-St. Chad's, NL, Port Blandford, NL, Terrenceville, NL, Petit Forte, NL.

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Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The first pull of applications for this inventory competition will be on January 9, 2023 - 08:00, Newfoundland Time. Subsequent applications will be pulled if and when required.

We will only accept on-line applications received via the jobs.gc.ca site. Persons who are unable to apply on-line must contact rhnfest-nfeasthr@pc.gc.ca prior to the closing date.

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.


  • Provide information and revenue collection at visitor centres
  • Respond to visitor needs
  • Regularly clean and provide minor maintenance to washroom buildings and other facilities

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: 2

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

  • A high school diploma or an acceptable combination of education, training and experience in the field related to the position

Degree equivalency

  • EX1 : Experience in providing information and service to the public, including complaint resolution

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

  • K1: Knowledge of regional tourism offers
  • A1: Ability to answer and anticipate visitor needs
  • A2: Ability to receive and resolve visitor complaints
  • A3: Ability to work collaboratively with others, readily share information, knowledge and personal strength, and seek to understand the perspectives of others to achieve common goals
  • PS1 : Exercises Sound Judgement
  • PS2 : Communicates Effectively
  • PS3: Organization and Attention to Detail

The following may be applied / assessed at a later date (may be needed for the job)

  • AE1: Experience in data entry of statistical information
  • Be exposed to variable weather conditions
  • Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements
  • Work from Signal Hill NHS, Cape Spear NHS and/or various locations.
  • Make moderate physical effort to sit and stand for prolonged periods
  • Must provide own transportation to and from the workplace

Conditions of employment

Reliability Status security clearance

  • Willingness to wear a Parks Canada uniform and prescribed protective equipment
  • Willingness to use safe work practices (training and terms of use provided)
  • Willingness to work irregular hours, shift work, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required
  • Possession of a valid class 5 Driver’s License
  • Willingness to obtain First Aid Certification

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Each person is entitled to participate in the appointment process in the official language of their choice.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact rhnfest-nfeasthr@pc.gc.ca if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact Information


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