The
Service Best full-day workshop will assist learners to create memorable customer experiences, identify and respond to customer needs and turn dissatisfied customers into loyal fans.
By the end of the session, learners will:
Use the techniques associated with
Service Best service:
- Perception is all there is
- Everyone has a customer
- Total Product Concept
- Moments of Truth
- Proactive LEARN
Use the techniques associated with the skills for service recovery:
- Encouraging customer feedback
- Handling difficult situations
- Reactive LEARN
Use the techniques for developing and maintaining a
Service Best attitude:
- Communication
- Identifying hot buttons
Please note: Participants must participate in the full workshop and successfully complete the end of course knowledge-check to receive their
Service Best certificate.
