POSITION DESCRIPTION:
EXPERIENCE, SKILLS, AND EDUCATIONAL REQUIREMENTS:
- Handling of arrivals and departures;
- Providing exceptional customer service
- Balancing your end of shift accurately and timely
- Other ends of day procedures
- Full understanding of the operation in order to answer guest questions
- Ensuring all guest room rates are correct and balanced
- Daily Corporate reporting when working N/A shift
- Balancing the day’s business for all areas of the hotel accurately and timely when working N/A Shift
- Making reservations and upselling all hotel products
- Group reservations and rooming list entry into PMS
- Full knowledge of rates, room types, and data entry in PMS
- Responding to all guest inquires
- Full knowledge of Skytouch and balancing of revenues and payouts
- PBX duties
- Cash handling duties
- Daily Cash Deposits
- Basic record-keeping in Word and Excel documents
- Full knowledge and understanding of emergency procedures;
- Other duties as assigned.
EXPERIENCE, SKILLS, AND EDUCATIONAL REQUIREMENTS:
- knowledge of computerized systems
- Knowledge of PMS systems and procedures is an asset;
- Knowledge of Excel as an asset;
- Previous experience as Guest Service Agent/NA in the Front Desk area, is an asset.
- Must possess excellent interpersonal skills;
- Must be a responsible, organized individual who can work with minimum supervision and display confidence in dealing with stressful situations;
- Must be honest, reliable, and dependable;
- Must demonstrate behavior consistent with core values;
- Must be a team-orientated individual with good interactive skills.