Guest Services Agent

Holiday Inn Express & Suites St. John's Airport
Job Description

Full Job Description

Holiday Inn Express & Suites St. John’s Airport is looking for a Customer Service Expert to join our Front Desk team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel.

The Guest Services Agent is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and an administrative support to the Front Office.

Responsibilities:

  • Provides superior customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
  • Follows established procedures and policies when completing tasks
  • Prepares and sends courier packages and ensures accurate billing and records
  • Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries
  • Demonstrates a customer service attitude with internal/external contacts
  • Provides basic data entry and transaction handling service for the Front Office within a property
  • Inputs data accurately into the appropriate database
  • Produces statistics and reports on the data as per standard formats
  • Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
  • Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
  • Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
  • Other duties as required

Skills/Knowledge/Experience:

  • Minimum 1 year experience in similar position preferred
  • Advanced communication, interpersonal, and customer service skills
  • Technical aptitude
  • Able to work flexible hours
  • Beginner level in the use of MS Office Suite
  • Professional appearance and attitude
  • Bondable
  • Exemplifies IHG’s core values and enjoys working in a culture of accountability

Additional Information:

  • All positions will receive required training to fulfill duties & responsibilities

A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Important note:

  • Holiday Inn Express & Suites would like to thank all interested applicants*
  • * Only those selected for an interview will be contacted *

Job Types: Part-time, Permanent
Part-time hours: 16-24 per week

Salary: From $16.00 per hour

Benefits:

  • Company events
  • Discounted or free food
  • On-site parking
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:

  • Sanitizing, disinfect & cleaning procedures in place
Contact Information

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