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Evening Lead

Fogo Island Inn
Job Description
Fogo Island Inn is an initiative of Shorefast, whose mission is to build cultural and economic resilience on Fogo Island and promote community well-being by building and sharing new models of economic development. By 'holding on and reaching out', Shorefast works with hospitality, art, technology, business, and design to enhance and share the natural assets of place.

Job description

The Evening Lead, based at the Fogo Island Inn, will work closely with the Director, Guest Experiences as well as all departments within the Inn to ensure all business is given the highest priority and exceeds our operational and branding standards. The Evening Lead should be highly skilled and comfortable with personal interactions with people from differing backgrounds and interests.

General responsibilities:
Assist the GS team and be the alternate for the Guest Services Coordinator during the evenings.
Managing the entire guest service team when required which includes Front Desk, Guest Service Attendants, Lobby Hosts, Drivers & Traffic Hosts.
Handling guest concerns, while making decisions within the guidelines to offer recovery in consultation with the GS Coordinator or Department Head.
Always being aware and focused on guest needs to ensure they are having the very best experience and feel cared for.
During times of low occupancy, the candidate will also work as the front desk agent.
Will be the go-to support for the GS team when needed to help with any duties such as check-in process or shuttling for example and will provide the process oversight to all GS functions following the Inn's standard operating procedures.
Direct, implement and maintain our service and management philosophy which serves as a guide to our team.

What we offer:
An engaged, highly supportive, and collaborative environment
The opportunity to work and live in a thriving social entrepreneurship
A commitment to recruiting, promoting, and training qualified individuals at all levels within the organization
Profile description

The ideal candidate:
Must have valid Canadian driver's license, with class 4 (will be obtained through the Inn)
Proficient computer skills
Base knowledge of accounting
Base knowledge of spreadsheets and Microsoft Excel
Excellent interpersonal and communication skills
Passion for social business and a desire to make a difference in the lives of others and in the community
Entrepreneurial spirit and positive attitude
Commitment to upholding the vision and goals of Fogo Island Inn, Shorefast Foundation, and other affiliated organizations
Ability to excel in a fast-paced and dynamic environment
Sensitivity to the history and culture of rural Newfoundland
Contact Information

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