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Front Desk Agent

St. Christopher's Hotel
Job Description

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Experience

Will train

Work setting

  • Hotel, motel, resort

Responsibilities

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Experience and specialization

Computer and technology knowledge

  • Multi-line switchboard
  • Computerized bookkeeping system
  • Internet

Additional information

Security and safety

  • Bondable
  • Criminal record check

Transportation/travel information

  • Own transportation

Work conditions and physical capabilities

  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
Contact Information

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