*We are looking for a dedicated and friendly Front Desk Agent to join our team! In this part-time role, you will provide exceptional service to our guests, ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Greet and assist guests during check-in and check-out procedures.
- Manage reservations and provide information about hotel services and amenities.
- Address guest inquiries and resolve issues promptly and professionally.
- Handle phone calls and respond to emails related to reservations and guest services.
- Maintain accurate records of transactions and process payments.
- Keep the front desk area clean and organized.
- Assist with special requests and ensure a positive guest experience.
Schedule:
- Weekdays from 3 PM to 11 PM.
- Availability to work a few weekends and holidays as needed.
Qualifications:
- Previous experience in customer service or hospitality preferred.
- Strong English reading and writing skills are required.
- Proficiency in computer use and familiarity with hotel management software is a must.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- A positive attitude and a commitment to providing outstanding service.
Benefits:
- Competitive pay
- Flexible scheduling
- Opportunities for growth within the company
- Friendly work environment
Job Type: Part-time
Expected hours: No less than 16 per week
Additional pay:
- Overtime pay
- Tips
Benefits:
- Discounted or free food
- On-site gym
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Experience:
- Computer operation: 2 years (required)
- Hospitality: 3 years (required)
- Customer service: 3 years (required)
Language:
- English (required)
Work Location: In person
Expected start date: 2024-09-30
