Front Desk Agent

Are you looking to enter the hospitality industry or maybe looking to change careers? Come join our team We are looking to hire a Front Desk Clerk / Night Auditor to help us keep growing. If you're hard-working and dedicated, Steele Hotels may be the right fit for you.

Benefits: Dental care, Disability insurance, Discounted or free food, Employee assistance program, Extended health care, Life insurance, RRSP match, Vision care

You will require a sound knowledge of computers, preferably in a hotel setting. Skills such as keyboarding, telephone/switchboard use, and a positive disposition are essential. The successful candidate must be able to respond well under pressure, respond well under time restraints, able to converse well, be reliable, dependable and able to multitask.

Duties include but not limited to:

· Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

· Respond to guest complaints, requests and emergencies

· Reconcile all accounts in a timely manner and verify all end of day cash etc from multiple departments

· Ensure invoices are accurate and sent to Accounts department

· Schedule guest wake-up calls and book reservations

· Verify reservations and guest requests

· Respond to guest inquiries, concerns and issues as needed

· Answer phones

Qualifications Required:

· Excellent communication and math skills

· 2+ years' experience in customer service or hospitality

· Able to learn computer functions and other on-the-job skills

· Strong eye for details

· Good problem-solving skills

· Ability to multitask

· Solid customer service skills

· Strong written and verbal communication skills

· Exceptional customer service skills

Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• RRSP match
• Vision care

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• St. John's, NL: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• customer service: 2 years (required)

Work Location: In person