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Front Desk Clerk

Marble Mountain Development Corporation
Job Description

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Experience

Experience an asset

Work setting

  • Hospitality industry
  • Hotel, motel, resort
  • Spa

Responsibilities

Tasks

  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Experience and specialization

Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Additional information

Transportation/travel information

  • Own transportation

Work conditions and physical capabilities

  • Attention to detail

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Judgement
  • Organized
  • Reliability
  • Team player
Contact Information

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