Front Desk Hotel Clerk
Full job description
- Education: Other trades certificate or diploma
- Experience: Experience an asset
- or equivalent experience
- Urban area
- Hotel, motel, resort
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Multi-line switchboard
- Database software
- Central reservation system (CRS)
- Internet
- Criminal record check
- Own transportation
- Attention to detail
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Dental plan
- Health care plan
- Group insurance benefits
- Pension plan
- Work Term: Permanent
- Work Language: English
- Hours: 80 to 84 hours bi-weekly
