Holiday Inn Express & Suites St. John’s Airport is looking for a Customer Service Expert to join our Front Desk team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel.
The Guest Services Agent is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and an administrative support to the Front Office.
Responsibilities:
- Provides superior customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
- Follows established procedures and policies when completing tasks
- Prepares and sends courier packages and ensures accurate billing and records
- Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal/external contacts
- Provides basic data entry and transaction handling service for the Front Office within a property
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
- Other duties as required
Skills/Knowledge/Experience:
- Minimum 1 year experience in similar position preferred
- Advanced communication, interpersonal, and customer service skills
- Technical aptitude
- Able to work flexible hours
- Beginner level in the use of MS Office Suite
- Professional appearance and attitude
- Bondable
- Exemplifies IHG’s core values and enjoys working in a culture of accountability
Additional Information:
- All positions will receive required training to fulfill duties & responsibilities
A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Important note:
- * Holiday Inn Express & Suites would like to thank all interested applicants*
- * Only those selected for an interview will be contacted *
Job Types: Full-time, Permanent
Pay: From $18.25 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
