POSITION DESCRIPTION:
- Handling of arrivals and departures;
- Providing exceptional customer service
- Balancing your end of shift accurately and timely
- Other end of day procedures
- Full understanding of the operation in order to answer guest questions
- Ensuring all guest room rates are correct and balanced
- Daily Corporate reporting when working N/A shift
- Balancing of the day’s business for all areas of the hotel accurately and timely when working N/A Shift
- Making reservations and up selling all hotel products
- Group reservations and rooming list entry into PMS
- Full knowledge of rates, room types, and data entry in PMS
- Responding to all guest inquires
- Full knowledge of Skytouch and balancing of revenues and payouts
- Cash handling duties
- Daily Cash Deposits
- Basic record keeping in Word and Excel documents
- Full knowledge and understanding of emergency procedures;
- Other duties as assigned.
EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT:
- knowledge of computerized systems
- Knowledge of PMS systems and procedures an asset;
- Knowledge of Excel an asset;
- Previous experience as Guest Service Agent/NA in Front Desk area, an asset.
- Must possess excellent interpersonal skills;
- Must be a responsible, organized individual who can work with minimum supervision and display confidence in dealing with stressful situations;
- Must be honest, reliable and dependable;
- Must demonstrate behavior consistent with core values;
- Must be a team orientated individual with good interactive skills.
- Criminal Record Check Required
Job Type: Part-time
Pay: $16.26-$18.23 per hour
Expected hours: 1 – 25 per week
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Overtime
- Weekends as needed
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-12-15
