Guest Services Manager

The Comfort Hotel, St. John’s are seeking a dynamic and well-organized Guest Service Manager to oversee the daily front desk operations of the hotel.

WHO WE ARE:
When you stay at one of our award-winning hotels, the family environment really permeates throughout each property. Many of our staff have been with us a long, long time and we think it really sets us apart from other hotels.
We have a group of industrious people here that have the ‘disease to please’ and their values are closely aligned with ours, as far as family goes. Values like putting people and our customers and communities
very much in the forefront. We just love the people in this business.
We love our staff and the heartwarming stories they share from serving guests like you. As Newfoundlanders, we are really connected to people, and it is important to us to make those connections. That is really our passion for this business.

THE ROLE:

As a Guest Service Manager, you will manage all entrance activities and ensure the functionality of the hotel amenities. To be successful as a guest service manager, you will maintain a high standard of guest satisfaction.

Responsibilities:
 Ensure a smooth check-in and check-out process.
 Respond to guests’ requests and complaints in a professional and courteous manner to guarantee customer satisfaction.
 Train new staff and organize staffing schedules efficiently.
 Understand our guests’ expectations and anticipate challenges to prevent complaints.
 Liaison between guests and hotel management.
 Attend meetings with management to discuss challenges and strategies for improvement.
 Handle cash or credit card payments.
 Understand safety and emergency procedures.
 Other duties as required.
Requirements and Expectations:
 Proven work experience as a Guest Services Manager, Hotel Manager, or similar role.
 Bachelors in hospitality management, Tourism, Business Administration, or equivalent would be considered an asset.
 Understanding of hotel management best practices.
 Customer service drive with exceptional communication and effective listening skills.
 Outstanding problem-solving and multitasking skills
 Leadership skills along with the ability to motivate a team into high performance

Job Type: Full-time

Salary: From $40,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

Schedule:

• Evenings
• Monday to Friday
• Morning shift
• Weekend availability

Work Location: One location