Hotel Guest Service Agent

Super 8 St. John's
Job Description

Job details

Salary
$15.50 an hour
Job type
Full-time
Part-time
Permanent

Qualifications

  • Customer service: 1 year (Preferred)

     

    Full Job Description

    The Super 8 by Wyndham St. John's Hotel is seeking a dynamic individual to join our Guest Services team. The ideal candidate will have a friendly and easy going personality with a high level of professionalism and effective decision making, while also being very perceptive and disciplined. A customer-oriented approach is essential.

    Must be available to work evenings, overnights on occasion, weekends and holidays.

    Knowledge of PMS Opera Cloud an asset

    Necessary Skills

    • Exceptional customer service skills are a necessity, including the ability to handle customer complaints in a professional manner.
    • Previous computer experience mandatory – including but not limited to internet and e-mail.
    • Accuracy in handling cash and credit card/debit card transactions. Ability to follow all company policies and procedures
    • Ability to work well in a team situation, as well as being able to work independently with little supervision.
    • Ability to multi-task in a fast paced environment, while being detail oriented. Applicant must display problem-solving skills.
    • Applicant must have an exemplary record of attendance in previous employ and positive recommendations
    • Pleasant, friendly personality combined with excellent communication and interpersonal skills.
    • Applicant must be available to work day and evening shifts, weekend shifts and night shifts as emergency situations dictate.
    • Applicant will display some sales skills in a reservations environment.

    POSITION DESCRIPTION:

    • Check-in/check-out guests;
    • Handle cash transactions and balance daily cash flow;
    • Meet and greet guests providing necessary information to ensure a satisfactory stay;
    • Take guest reservations and explain in detail rates, rooms and outlets;
    • Sell and up sell rooms and property in general;
    • Work closely and assist Houskeeping and all departments
    • Other duties as assigned by supervisors or managers

    MINIMUM QUALIFICATIONS AND SKILLS:

    • 1-3 years in the hospitality industry is considered a strong asset.
    • Basic accounting skills would be considered an asset.
    • Excellent communication, interpersonal and administration skills

    Job Types: Full-time, Part-time, Permanent

    Salary: Up to $15.50 per hour

    Benefits:

    • Dental care
    • Employee assistance program
    • Extended health care
    • Life insurance
    • Vision care

    Schedule:

    • 8 hour shift
    • Day shift
    • Every Weekend
    • Holidays
    • Night shift
    • Weekend availability
    • Weekends only

    COVID-19 considerations:
    Yes

    Ability to commute/relocate:

    • St. John's, NL: reliably commute or plan to relocate before starting work (preferred)

    Experience:

    • Customer service: 1 year (preferred)

    Application deadline: 2022-05-16

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