Laundry Attendant

Basic Purpose:
The Laundry Attendants contribute to the consistency of departmental and brand standards by ensuring that the cleanliness of all linens is maintained. They are passionate about serving others and working as a team with associates from all departments.

Major Responsibilities and Duties (to fulfill major purpose):

· Collects dirty linens used by guests and prepares for washing, ensuring color separation.

· Achieve standards of cleanliness and presentation as laid out in procedures, brand standards and SilverBirch standards

· Sorts torn and stained linens.

· Sorts and counts articles to verify quantities on laundry requisitions

· Washes and dries the linens before transferring to ironing area

· Assists guests and team with any laundry issues

· Maintains the cleanliness of the laundry area including the cleaning of lint traps

· Loads linens into washers and dryers

· Report any found property following the lost and found procedures and guidelines

· Ensure the security of keys, company information, guest information and guest rooms at all times

· Report unsafe work conditions, areas requiring repair or suspicious person to the Department Head

· Understand and practice the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers’ instructions

· Utilizes personal protective equipment such as gloves and biohazard disposal containers when required

· Use and clean equipment with care; reporting any defective equipment and any maintenance requests as required

· Use hotel linen in an efficient and cost-effective manner while ensuring corridors are free from dirty linen as per the procedures

· Be aware of the action to be taken in the event of an emergency such as fire in accordance with procedures

· Committed to providing exceptional customer service working within the guidelines set out by procedures and the brand.

· Responding to and anticipating guest needs such as responding to special requests. Follows through on guest requests and takes action immediately

· Treat each individual with respect and fosters a cooperative, productive, positive and respectful work environment

· Work and communicate in a professional and ethical manner

· Assist coworkers where necessary

· Actively sell any special promotions, the brand, and facilities available to the guest in order to contribute to overall profitability

· Provide information to guests about local attractions, services, hotel services, hotel facilities and other amenities

· Assist with team member orientation and training as required

· Maintain standards of punctuality, uniform presentation and personal hygiene

· Attend meetings as required and recognize the importance of contributing new ideas and initiative to the overall success of the operation

· Contribute to cost control through energy conservation and correct usage and storage of all materials/equipment

· Provides a favorable image of SilverBirch Hotels & Resorts and the Brand to the public by consistently demonstrating SilverBirch Values (Engagement, Quality, Performance, Integrity and Growth) and Brand Values

· Other related duties and projects as assigned

Skills, Knowledge and Abilities Required:

• Highly organized and detail oriented with a passion for cleanliness
• Works well under pressure and without supervision
• Able to perform well in a fast-paced environment
• Energetic, honest, self-motivated and flexible
• Excellent communication and interpersonal skills
• Reliable, punctual and dependable
• Strong teamwork skills

Working Conditions:

• Physically fit and able to push, pull, and lift up to 50 lbs. and to bend and kneel with comfort
• Fast paced environment that is often demanding
• Stand, walk and remain on feet to perform job duties for entire shift duration
• Reach overhead and below the knees, including bending, twisting, pulling and stooping
• Use of cleaning chemicals
• Available for working weekends, statutory holidays and evenings as required. Majority of shifts are between the hours of 8 a.m. and 5:30 p.m. however these times are subject to fluctuations

Experience, Training and Education (demonstrating requirements):

• Previous cleaning experience is an asset
• Previous customer service experience is an asset
• WHMIS training is an asset but can be provided by the hotel
• Ability to communicate verbally and written in English

Job Type: Part-time
Part-time hours: 24-32 per week

Salary: From $15.81 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Application question(s):

• Are you available to work regular weekends?

Work Location: One location