Night Auditor/Front Desk Agent

Holiday Inn Express & Suites St. John's Airport
Job Description

Job details

Salary
$17 an hour
Job type
Part-time
Permanent
 

Benefits

Pulled from the full job description
On-site parking

Full Job Description

Holiday Inn Express & Suites St. John’s Airport is looking for a Customer Service Expert to join us as our newest member of our overnight Front Desk team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel.

The Night Auditor/Front Desk Agent is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and an administrative support to the Front Office.

Responsibilities:

  • Provides superior customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, balancing payments for the day, setting the day shift up for success, and assisting with the arrivals and departures of groups and tours and luggage storage
  • Follows established procedures and policies when completing tasks
  • Prepares and sends courier packages and ensures accurate billing and records
  • Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries
  • Demonstrates a customer service attitude with internal/external contacts
  • Provides basic data entry and transaction handling service for the Front Office within a property
  • Inputs data accurately into the appropriate database
  • Produces statistics and reports on the data as per standard formats
  • Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
  • Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
  • Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
  • Other duties as required

Skills/Knowledge/Experience:

  • Minimum 1 year experience in similar position preferred
  • Advanced communication, interpersonal, and customer service skills
  • Technical aptitude
  • Able to work flexible hours
  • Beginner level in the use of MS Office Suite
  • Professional appearance and attitude
  • Bondable
  • Exemplifies IHG’s core values and enjoys working in a culture of accountability

Additional Information:

  • All positions will receive required training to fulfill duties & responsibilities

A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Important note:

  • Holiday Inn Express & Suites would like to thank all interested applicants*
  • * Only those selected for an interview will be contacted *
  • Additional day shifts available if desired

Job Types: Part-time, Permanent

Salary: $17.00 per hour

Benefits:

  • On-site parking

Schedule:

  • 8 hour shift
  • Night shift

COVID-19 considerations:

  • Sanitizing, disinfect & cleaning procedures in place
Contact Information

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