Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador, Canada. With origins in Gander, NL, the company has grown to include locations in St. John's, NL, Corner Brook, NL, and Fredericton, NB. Our culture’s values are embedded in maintaining a work-life balance, strong work ethics, great customer service, and the growth of our employees and the company.
JAG hotel is building a new Wellness Centre! The Wellness Centre includes a lap pool, hot tub, sauna, gym, and limited services. We are seeking a full-time permanent Wellness Centre Supervisor to join our team at JAG Hotel, located in St. John’s, NL.
Our ideal candidate will have a genuine passion for wellness and a strong desire to assist others in their wellness and self-care. They should possess a creative mindset to contribute to the vision of our new Wellness Centre, including its creation, development, and planning. Additionally, they will play a key role in coordinating our special packages and events.
Main Duties and Responsibilities:
- Providing personalized and exceptional guest service at every given opportunity
- Understanding and responding to all guest needs and requests in a timely and professional manner
- Adhering to and keeping staff accountable to all Standard Operating Procedures, Health & Safety, corporate policies, and other programs and initiatives
- Leading with the philosophy that we can always do better and to take time to critically analyze the daily operation to come up with new ways to “wow our guests”
- Coordinating the supervision of all offerings at the Wellness Centre
- Preparing work schedules and assign areas of responsibility
- Performing payroll tasks as scheduled and make adjustments prior to submitting
- Interpreting and reacting in a team approach to challenges in the Wellness Centre
- Monitoring hours to maximize productivity and minimize overtime
- Effectively engaging in everyday communications, including performance management
- Actively participating in the weekly Management Committee meetings
- Leading, hiring, training, coaching, developing and supervising all team members
- Performing regular inventory and assisting in ordering special items for the department
- Accurately managing membership payments and renewals
- Coordinating the upkeep and maintenance of the Wellness Centre
- Ensuring daily communication to all department staff of daily goals
- Overseeing opening and closing of the services and facilities offered at the Wellness Centre
- Conducting safety, efficiency and integrity checks of all areas
- Implementing programs and improvements for an efficient operation of the related facilities
- Performing front line attendant duties, as needed
- Ensuring all staff have all required and up to date safety/training certifications
- Flexible availability for days, evenings, weekends, and holidays, as needed in the Hospitality Industry
- Regularly communicating with members by distributing newsletters, emails, and our handouts
- Other duties as assigned by management
Qualifications, Skills and Attributes:
- Completion of a post-secondary education in esthetics, business management, recreation or a combination of education and experience.
- Minimum of 3 years Supervisory work experience including developing schedules, creating guest experiences and marketing opportunities.
- Experience/operation knowledge working with pools, saunas, hot tubs.
- Experience in esthetics an asset
- First Aid & CPR certifications is an asset
- WHMIS training considered an asset
- Superior time management, attention to detail, organization and problem resolution skills
- Proven leadership and decision-making skills
- A high quality of standards for service, customer service focused
- Courteous and friendly, genuinely like interacting with people
- Ability to work independently under minimal supervision
- Adaptable to change and be able to handle multiple priorities under pressure
- Excellent computer skills
Benefits:
- Competitive salary package
- Company RRSP matching plan to secure your financial future
- Comprehensive health benefits including dental and vision coverage
- Employee Family Assistance Program [EFAP], including counseling services and life coaching
- Paid time off, including vacation time, sick leave, and statutory holidays
If you are interested in working with a growing company and want to grow with us, we welcome you to apply via email to careers@steelehotels.com with Wellness Centre Supervisor written in the email subject line by closing date October 4th, 2024.
We are an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which personnel processes are merit-based and applied without discrimination on any of the grounds in relevant laws.
Job Type: Permanent
Work Location: In person
Application deadline: 2024-10-04
