Objectives
· To strive to ensure the comfort, convenience, safety and enjoyment of hotel guests
· To ensure that all guest rooms and public areas of the hotel are clean, fresh and presentable
Duties and Responsibilities
· To respond to guest needs and requests promptly and courteously
· To clean guest rooms as assigned, including the following: make beds neatly, according to established standards; remove and empty waste baskets; clean mirrors and shelves; wipe door frames and furniture; dust light fixtures, window sills and baseboards; vacuum floor; and arrange furniture properly
· To clean bathrooms in assigned guest rooms, including the following: scrub basin, vanity top, bathtub, toilet and tile floor with damp rag and suitable cleansers; apply disinfections as required
· To replenish supplies and amenities in assigned guest rooms, including: towels and washcloths; soap; shampoo; tissue; pens and stationary; coffee, tea and related supplies where applicable; promotional or informational materials as available
· To update room status to Guest Services Representatives as and when guest room cleaning is completed
· To advise maintenance personnel and General Manager of required maintenance in guest rooms
· To ensure availability of cleaning supplies and guest room supplies and amenities
· To operate laundry facilities, as assigned from time to time
· To clean public areas, as assigned from time to time
· Other duties as assigned from time to time i.e.: returning room service trays & dishes to the Kitchen, Glasses and other items from the room area back to the kitchen
Requirements and Expectations
· Must have an outgoing personality and a demonstrable ease with oral communication with hotel guests
· Must have a good knowledge of the city, its attractions and its points of interest
· Must be able to work with minimum of supervision
· Must be available to work any scheduled and/or call-in shifts, including evenings and weekends
· Must dress and groom according to standards established from time to time
Job Types: Full-time, Part-time, Casual
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person
