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Service Best Training - Open Call - Burin Region 2024

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Name: Service Best Training - Open Call - Burin Region 2024
Date: April 30, 2024
Time: 9:30 AM - 4:30 PM NDT
Registration: Register Now
Event Description:
Service Best NL is the ultimate Customer Service Training. It is a full-day workshop that teaches employees and businesses how to create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal fans. 

The workshop will...

1. Use the techniques associated with Service Best service:

  • Perception is all there is
  • Everyone has a customer
  • Total Product Concept
  • Moments of Truth
  • How to W.O.W. your customers

2. Use the techniques associated with the skills for service recovery:

  • Encouraging customer feedback
  • Handling difficult situations
  • 3R's of Service Recovery

3. Use the techniques for developing and maintaining a Service Best attitude:

  • Communication
  • Identifying hot buttons


Supported by:

Location:

Location:
Smugglers Cove: Tom's Roadhouse
310-316 Church Street, Burin

Date/Time Information:
Date: Tuesday, April 30, 2024
Start Time: 9:30am
End Time: 4:30pm
Contact Information:
Amber Fitzgerald at 709-722-2000 ext 234
Send an Email
Fees/Admission:

In partnership with the Department of Tourism, Culture, Arts & Recreation, the regular registration fee has been subsidized to:
  • $50.00 + HST per person for members 
  • $112.50 + HST per person for non-members
This special offer is only available for a limited time*. 
(*Regular fees are $62.50 + HST for Hospitality NL members and $125.00 + HST for non-members. Available only for tourism businesses and organizations in Newfoundland and Labrador.)

Cancellation Policy:

Hospitality NL offers a 48-hour Cancellation Policy. We will refund 100% of an individual’s registration fee if cancelled in writing at least 48 hours prior to the start time of the workshop. In the case of a last minute cancellation (less than 48 hours), the individual registration can be transferred to a friend, colleague, or employee. The registration transfer must be for the same scheduled workshop, it cannot be credited to use at another time.

Cancellations should be sent in writing to Linda Hickey: lhickey@hnl.ca

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