Service Best Training: VIRTUAL July 2023

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Name: Service Best Training: VIRTUAL July 2023
Date: July 5, 2023
Time: 9:30 AM - 4:30 PM NDT
Registration: Register Now
Event Description:
Service Best NL is a full-day workshop that teaches employees and businesses how to create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal fans. 

The workshop will...

1. Use the techniques associated with Service Best service:

  • Perception is all there is
  • Everyone has a customer
  • Total Product Concept
  • Moments of Truth
  • Proactive LEARN

2. Use the techniques associated with the skills for service recovery:

  • Encouraging customer feedback
  • Handling difficult situations
  • Reactive LEARN

3. Use the techniques for developing and maintaining a Service Best attitude:

  • Communication
  • Identifying hot buttons
Supported by:

Virtual via ZOOM
Date/Time Information:
If you are interested in participating in Service Best Training, reach out to Amber Fitzgerald (afitzgerald@hnl.ca) to find out when the next session will be available. 
Contact Information:
Amber Fitzgerald at 709-722-2000 ext 234

In partnership with the Department of Tourism, Culture, Arts & Recreation, the regular registration fee has been subsidized to:
  • $40.00 + HST per person for members 
  • $102.50 + HST per person for non-members
This special offer is only available for a limited time*
(*Regular fees are $62.50 + HST for Hospitality NL members and $125.00 + HST for non-members. Available only for tourism businesses and organizations in Newfoundland and Labrador.)

Cancellation Policy:

Cancellations must be received within 24 hours in order to receive a refund - no refunds will be issued for cancellations made after the 24 hours. Substitutions will be allowed.


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