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Service Best Training - Virtual - June 2024

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Name: Service Best Training - Virtual - June 2024
Date: June 26, 2024
Time: 9:30 AM - 3:00 PM NDT
Website: https://hnl.ca/service-best-training-workshops/
Registration: Register Now
Event Description:
Service Best NL is the ultimate Customer Service Training. It is a full-day workshop that teaches employees and businesses how to create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal fans. 

The workshop will...

1. Use the techniques associated with Service Best service:

  • Perception is all there is
  • Everyone has a customer
  • Total Product Concept
  • Moments of Truth
  • How to W.O.W. your customers

2. Use the techniques associated with the skills for service recovery:

  • Encouraging customer feedback
  • Handling difficult situations
  • 3R's of Service Recovery

3. Use the techniques for developing and maintaining a Service Best attitude:

  • Communication
  • Identifying hot buttons


Supported by:

 
Location:
This Virtual Training Workshop will be held on ZOOM.
Link will be provided upon completed registration. 
Date/Time Information:
Date: Wednesday June 26th, 2024
Start Time: 9:30 AM NDT and 9:00 AM in parts of Labrador
End Time: 3:00 PM NDT and 2:30 PM in parts of Labrador
Contact Information:
Linda Hickey 709-722-2000 ext 237
Send an Email
Fees/Admission:
In partnership with the Department of Tourism, Culture, Arts & Recreation, the regular registration fee has been subsidized to:
  • $50.00 + HST per person for Hospitality NL members 
  • $112.50 + HST per person for non-members
This special offer is only available for a limited time*. 
(*Regular fees are $62.50 + HST for Hospitality NL members and $125.00 + HST for non-members. Available only for tourism businesses and organizations in Newfoundland and Labrador.)

Cancellation Policy:

Hospitality NL offers a 48-hour Cancellation Policy. We will refund 100% of an individual’s registration fee if cancelled in writing at least 48 hours prior to the start time of the workshop. In the case of a last minute cancellation (less than 48 hours), the individual registration can be transferred to a friend, colleague, or employee. The registration transfer must be for the same scheduled workshop, it cannot be credited to use at another time.

Cancellations should be sent in writing to Linda Hickey: lhickey@hnl.ca

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