Service Best - Virtual Customer Service Training

Service Best is an online training workshop that assists learners in creating memorable customer experiences, identifying and responding to customer needs and turning dissatisfied customers into loyal fans.

By the end of the session, learners will:

1. Use the techniques associated with Service Best service:

• Perception is all there is
• Everyone has a customer
• Total Product Concept
• Moments of Truth
• Proactive learn

2. Use the techniques associated with the skills for service recovery:

• Encouraging customer feedback
• Handling difficult situations
• Reactive learn

3. Use the techniques for developing and maintaining a Service Best attitude:

• Communication
• Identifying hot buttons