Service Best - Virtual Open Call - October 18th, 2023

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Name: Service Best - Virtual Open Call - October 18th, 2023
Date: October 18, 2023
Time: 9:30 AM - 4:00 PM NDT
Registration: Register Now
Event Description:
Service Best NL is a full-day workshop that teaches employees and businesses how to create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal fans. 

The workshop will...

1. Use the techniques associated with Service Best service:

  • Perception is all there is
  • Everyone has a customer
  • Total Product Concept
  • Moments of Truth
  • Proactive LEARN

2. Use the techniques associated with the skills for service recovery:

  • Encouraging customer feedback
  • Handling difficult situations
  • Reactive LEARN

3. Use the techniques for developing and maintaining a Service Best attitude:

  • Communication
  • Identifying hot buttons
Supported by:

This Virtual Training Workshop will be held online through ZOOM.
Link will be provided upon completed registration. 

Date/Time Information:
Date:  Wednesday October 18th, 2023
Start Time: 9:30 am NDT, 9:00 am in parts of Labrador
End Time: 4:00 pm NDT, 3:30 pm in parts of Labrador
Contact Information:
Amber Fitzgerald at 709-722-2000 ext 234

In partnership with the Department of Tourism, Culture, Arts & Recreation, the regular registration fee has been subsidized to:
  • $40.00 + HST per person for members 
  • $102.50 + HST per person for non-members
This special offer is only available for a limited time*
(*Regular fees are $62.50 + HST for Hospitality NL members and $125.00 + HST for non-members. Available only for tourism businesses and organizations in Newfoundland and Labrador.)

Cancellation Policy:

Hospitality NL offers a 48-hour Cancellation Policy. We will refund 100% of an individual’s registration fee if cancelled in writing at least 48 hours prior to the start time of the workshop. In the case of a last minute cancellation (less than 48 hours), the individual registration can be transferred to a friend, colleague, or employee. The registration transfer must be for the same scheduled workshop, it cannot be credited to use at another time.

If an entire workshop is cancelled after the 48-hour mark, the host organization will be charged for the minimum number of participants (12 participants for in-person training, 8 participants for virtual training). If the workshop is cancelled 48 hours prior to the start time, no penalty will be incurred.

Cancellations should be sent in writing to Linda Hickey: lhickey@hnl.ca


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