guest service supervisor
Full job description
- Education:
- Expérience:
-
Education
- Secondary (high) school graduation certificate
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Work setting
- Hotel, motel, resort
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Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
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Supervision
- 1 to 2 people
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Computer and technology knowledge
- MS Outlook
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Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Tight deadlines
- Work under pressure
-
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
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Employment terms options
- Early morning
- Evening
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Experience
- 1 year to less than 2 years
-
Employment terms options
- Shift
- Morning
- Night
- Day
- Weekend
- Overtime available
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 hours per week
