Ethree Consulting is actively recruiting for the permanent, full-time position of Chief Operating Officer on behalf of our client, Hospitality Newfoundland and Labrador, located in St. John’s, Newfoundland and Labrador, Canada.
About Us
At Hospitality Newfoundland and Labrador (Hospitality NL), we have proudly served as the voice of the provincial tourism industry since 1983. As a non-profit membership association, we work to enhance Newfoundland and Labrador's tourism sector, transforming it into a thriving economic driver that celebrates our province's unique heritage, culture, and natural beauty.
We’re here for our members every step of the way and believe in the power of collaboration, innovation, and continuous learning to ensure the growth and success of our industry, together.
Overview of the Role
We are seeking a Chief Operating Officer (COO) to join our senior leadership team and help Hospitality NL move our mission forward. In this key leadership role, you will drive operational excellence, financial stewardship, and member engagement to support the association’s mission.
Your areas of responsibility will include, but are not limited to:
- Oversee daily operations, ensuring efficiency and alignment with strategic goals.
- Lead and implement initiatives that support members and strengthen the tourism industry.
- Manage financial planning, budgeting, and organizational sustainability.
- Develop and maintain key partnerships with members, industry stakeholders, and government.
- Support advocacy efforts to advance industry priorities and drive policy change.
- Lead and mentor a high-performing team to deliver exceptional programs and services.
- Manage and guide key HR functions to ensure effective HR oversight.
- Strong working knowledge of Quickbooks and preparation of financial statements.
Ideal Candidate
- Bachelor’s degree in business administration, tourism management, finance, human resources, or a related field (MBA or CPA preferred).
- 10+ years of leadership experience in operations, ideally within member-based organizations or the tourism sector.
- Proven financial management skills, including budgeting, reporting, and identifying new revenue opportunities, with knowledge of general accounting principles.
- Strong experience in member engagement and delivering impactful programs and services.
- Demonstrated ability to lead teams, foster collaboration, and create an inclusive workplace culture.
- Proficient in optimizing operations through technology and process improvements.
- Exceptional communication, relationship-building, and stakeholder management skills.
- Passionate about driving success in the tourism sector with a strategic and member-focused mindset.
- Experienced in human resource management.
Why Join Us?
- Meaningful and impactful work.
- Fair and equitable compensation.
- Vacation and leave entitlement.
- Health and Dental benefits.
- Employer matched group RRSP.
- Professional Development Opportunities.
- Collaborative, Supportive, and Inclusive Work Environment.
At Hospitality NL we are committed to workplace inclusion. Candidates of all backgrounds including but not limited to individuals with international experience, newcomers to Canada, women, Indigenous persons, persons with disabilities, members of visible minorities, and persons of various gender identities and sexual orientations are encouraged to apply. We welcome the opportunity to discuss accommodation at any point of the application process.
If you require reasonable accommodation to take part in the employment process, please call 709-437-4300 or send an email to recruitment@ethree.ca and let us know the nature of your request.
We thank all applicants for their interest. However, only those selected for an interview will be contacted.
Position: Full-Time Permanent
Location: St. John’s, NL (In-Person)
Application Close Date: February 28, 2025
To apply, please submit your application to the following link: https://app.loxo.co/job/MzI0NjYtdWVzdnphZmpqNHA3NnU3dw==?t=1738612172613
Job Type: Full-time
Benefits:
- Dental care
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2025-02-28
