The Manager on Duty is a great role to learn all aspects of a hotel business. The Manager on Duty is the lead on shift mainly covering evenings and weekends. This role is a salaried position with additional days off, and a competitive benefit package. This role requires the individual to learn aspects of Housekeeping, Food and Beverage and Guest Services.
The Manager on Duty reports directly to the General Manager and is responsible for the overall operation of the hotel in the absence of the leadership team. The Manager on Duty creates 100% guest and associate satisfaction by exceeding guest and associate expectations, and assisting the leadership team in setting and achieving both financial and service goals.
- Oversees day to day hotel operations and will be responsible for the smooth operation of the hotel in the absence of senior management
- Ensures proper coverage of shifts and breaks for associates
- Assists associates across all departments with day to day operations and escalated customer issues
- Ensures the safety and security of hotel staff and guests; acts as the point person when overseeing on-site emergency situations
- Communicates all guest or staff issues that may occur to ensure a timely response to the GM and Department Heads; resolves as necessary and appropriate
- Providing daily communication to all departments regarding all relevant information pertaining to the shift
- Arranges for any special guest requests and works with other departments as necessary to ensure that requests are met
- Reviews and completes all daily reports as assigned
- Provides General Manager and Department Leaders with daily shift summaries
- Ensures that special billing instructions are set up and communicated accurately
- Oversees the adherence to Internal Audit Controls in all operational areas : Front Office/Guest Services; Food & Beverage; Housekeeping; Maintenance.
- Oversees adherence to the Collective Bargaining Agreement within the hotel during assigned shifts
- Actively participates in department head meetings and other organizational events
- Commits to being a 5 Green Key environmentally responsible hotel, actively participates in organizational initiatives and seeks out opportunities to reduce, reuse, repurpose and recycle; is cognizant of and compliant with OH&S related requirements and standards
- Assists with setting goals and standards while finding solutions that are beneficial to guests and associates, while meeting deadlines
- Recognizes and rewards top performance, is approachable, caring, and considerate
- Contributes to the overall strategic goals, initiatives and organizational objectives (i.e. Corporate, Regional and Hotel)
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Application question(s):
- What experience do you have with supervising and leading a group of people?
- Are you available to work evenings and weekends?
Work Location: In person
