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Service Best - OPEN CALL Bay Roberts

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Name: Service Best - OPEN CALL Bay Roberts
Date: May 27, 2025
Time: 9:00 AM - 4:00 PM NDT
Website: https://hnl.ca/service-best-training-workshops/
Registration: Register Now
Event Description:
Service Best NL is the ultimate Customer Service Training. It is a full-day workshop that teaches employees and businesses how to create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal fans. 

The workshop will...

1. Use the techniques associated with Service Best service:

  • Perception is all there is
  • Everyone has a customer
  • Total Product Concept
  • Moments of Truth
  • How to W.O.W. your customers

2. Use the techniques associated with the skills for service recovery:

  • Encouraging customer feedback
  • Handling difficult situations
  • 3R's of Service Recovery

3. Use the techniques for developing and maintaining a Service Best attitude:

  • Communication
  • Identifying hot buttons

Supported by:

Location:
Bay Roberts, NL

 
Date/Time Information:
Date: Tuesday, May 27, 2025
Start Time: 9:00 am
End Time: 4:00 pm
Contact Information:
Susie Greene at 709-722-2000 ext 224
Send an Email
Fees/Admission:
Registration fee:
  • $62.50 + HST per person for members 
  • $125.00 + HST per person for non-members
Cancellation Policy:

Hospitality NL offers a 48-hour Cancellation Policy. We will refund 100% of an individual’s registration fee if cancelled in writing at least 48 hours prior to the start time of the workshop. In the case of a last minute cancellation (less than 48 hours), the individual registration can be transferred to a friend, colleague, or employee. The registration transfer must be for the same scheduled workshop, it cannot be credited to use at another time.

Cancellations should be sent in writing to Linda Hickey: lhickey@hnl.ca

 

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