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Service Best Training in St. John's - May 17th

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Name: Service Best Training in St. John's - May 17th
Date: May 17, 2023
Time: 9:00 AM - 4:30 PM NDT
Registration: Register Now
Event Description:
Service Best NL is a full-day workshop that teaches employees and businesses how to create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal fans. 

The workshop will...

1. Use the techniques associated with Service Best service:

  • Perception is all there is
  • Everyone has a customer
  • Total Product Concept
  • Moments of Truth
  • Proactive LEARN

2. Use the techniques associated with the skills for service recovery:

  • Encouraging customer feedback
  • Handling difficult situations
  • Reactive LEARN

3. Use the techniques for developing and maintaining a Service Best attitude:

  • Communication
  • Identifying hot buttons
Supported by:

Location:

The Capital Hotel
Address: 208 Kenmount Rd, St. John's, NL A1B 3P2
Phone: (709) 738-4480

Date/Time Information:
Date:
May 17th, 2023
Time:
9:00 am - 4:30 pm NDT
(Coffee & Tea provided at 8:30 am)
Contact Information:
Manpreet (Manny) Kaur at 709-722-2000 ext 235
Send an Email
Fees/Admission:


In partnership with the Department of Tourism, Culture, Arts & Recreation, the regular registration fee has been subsidized to:
  • $40.00 + HST per person for members 
  • $102.50 + HST per person for non-members
This special offer is only available for a limited time*. 
(*Regular fees are $62.50 + HST for Hospitality NL members and $125.00 + HST for non-members. Available only for tourism businesses and organizations in Newfoundland and Labrador.)

Cancellation Policy:

Cancellations must be received within 24 hours in order to receive a refund - no refunds will be issued for cancellations made after the 24 hours. Substitutions will be allowed.


Photo/Video Disclaimer:

Attendees at any Hospitality NL events across Newfoundland and Labrador do hereby give permission for event management to use any photos and/or video taken during the event that contain their likeness in any respectable manner without compensation. This includes, but is not limited to, the use of these photos and/or video in print or electronic promotional material and/or on Hospitality NL?s website and/or in the organization's social media channels.

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