Service Best NL is a full-day workshop that teaches employees and businesses how to create memorable customer experiences, identify and respond to customer needs, and turn dissatisfied customers into loyal fans.
The workshop will...
1. Use the techniques associated with Service Best service:
- Perception is all there is
- Everyone has a customer
- Total Product Concept
- Moments of Truth
- Proactive LEARN
2. Use the techniques associated with the skills for service recovery:
- Encouraging customer feedback
- Handling difficult situations
- Reactive LEARN
3. Use the techniques for developing and maintaining a Service Best attitude:
- Identifying hot buttons