Service Best - Virtual Customer Service Training

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Name: Service Best - Virtual Customer Service Training
Date: May 27, 2020 - May 28, 2020
Registration: Register Now
Event Description:

Service Best is an online training workshop that will be delivered over two afternoons. It assists learners in creating memorable customer experiences, identifying and responding to customer needs and turning dissatisfied customers into loyal fans.

By the end of the session, learners will:

  1. Use the techniques associated with Service Best service:
  • Perception is all there is
  • Everyone has a customer
  • Total Product Concept
  • Moments of Truth
  • Proactive learn

2. Use the techniques associated with the skills for service recovery:

  • Encouraging customer feedback
  • Handling difficult situations
  • Reactive learn

3. Use the techniques for developing and maintaining a Service Best attitude:

  • Communication
  • Identifying hot buttons
Zoom Webinar
Date/Time Information:
Wednesday, May 27 - 1pm-4pm
Thursday, May 28 - 1pm-4pm
Contact Information:
Mike Mutrey
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