Service Best Workshop - Nain

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Name: Service Best Workshop - Nain
Date: July 4, 2019
Time: 9:00 AM - 4:00 PM NDT
Registration: Register Now
Event Description:
The Service Best full-day workshop will assist learners to create memorable customer experiences, identify and respond to customer needs and turn dissatisfied customers into loyal fans.

By the end of the session, learners will:

Use the techniques associated with Service Best service:
  • Perception is all there is
  • Everyone has a customer
  • Total Product Concept
  • Moments of Truth
  • Proactive LEARN
Use the techniques associated with the skills for service recovery:
  • Encouraging customer feedback
  • Handling difficult situations
  • Reactive LEARN
Use the techniques for developing and maintaining a Service Best attitude:
  • Communication
  • Identifying hot buttons
Please note: Participants must participate in the full workshop and successfully complete the end of course knowledge-check to receive their Service Best certificate.
Location:
Nunatsiavut Government Bldg
25 Ikajuktauvik Road
Nain, NL
Contact Information:
Allie Bourden - Training Coordinator 709-722-2000 x 234
Fees/Admission:
Registration Fees:
HNL Member: $62.50 + HST per person
Non-Member: $125.00 + HST per person

Cancellation Policy:
Cancellations must be received within 24 hours in order to receive a refund - no refunds will be issued for cancellations made after the 24 hours. Substitutions will be allowed.

Photo/Video Disclaimer:
Attendees at any Hospitality NL events across Newfoundland and Labrador do hereby give permission for event management to use any photos and/or video taken during the event that contain their likeness in any respectable manner without compensation. This includes, but is not limited to, the use of these photos and/or video in print or electronic promotional material and/or on Hospitality NL’s website and/or in the organization's social media channels.
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