A one-day workshop that teaches front-line employees the skills and
techniques required to provide exceptional customer service.
By the end of this workshop, participants will be able to:
1. Demonstrate an understanding of the importance of excellent customer service skills.
2. Describe the communication process, and the skills required to make your communication effective.
3. Demonstrate how to listen to your customers in a way that shows that you care about them and their needs.
4. Describe the value of tourism to your community.
5. Explain the five key Fundamentals commitments that assist you to “go the extra mile”.
