Full job descriptionEducation: Secondary (high) school graduation certificateExperience: Will trainor equivalent experienceTasksInvestigate complaints and claimsRegister arriving guests and assign roomsResolve complaints and claimsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate charges and receive paymentsBalance cash and
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