guest services agent - hotel
Full job description
- Education: Secondary (high) school graduation certificate
- Experience: Will train
- or equivalent experience
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- Hospitality industry
- Hotel, motel, resort
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- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Provide customer service
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- Are you available for shift or on-call work?
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 45 hours per week
