Operations Manager

OPERATIONS MANAGER DUAL PROPERTY | Holiday Inn and Candlewood Suites

St Johns NL

An exciting opportunity awaits at a full-service hotel.

Boasting 252 rooms Holiday Inn and Candlewood Suites, Banqueting and Conference facilities and on-site High-Volume Restaurant.

Full Job Description

The property Operations Manager oversees the operations reporting to the Hotel General Manager

The property is owned & managed by Sunray Group which is one of Canada’s fastest growing hospitality and development companies under a franchise license agreement from IHG International.

The Operations Manager we are seeking is a strategic thinker, responsible for the

development and timely execution of the hotel business plans as it relates to the

operation of the Hotel and who after a year could take on the role of a General Manager

The candidate being sought is results driven and ultimately accountable for the

performance of the iconic property.

The incumbent will possess a professional personality that will be recognized as being a mentor and coach, ensuring a keen eye on the development and support of future talent.

The Operations Manager will lead the operations of all departments to meet financial goals and achieve set customer satisfaction targets.

The Operations Manager will ensure that all policies and procedures are followed to uphold Company and Brand standards.

The Operations Manager will achieve desired outcomes through alignment of operational and organizational strategies and as a senior leader possess an exceptional track record for bringing about positive change in a winning environment.

The Operations Manager will excel in change management, facilitation and people.

management skills allowing for the delivery of operational excellence.

The Operations Manager will direct and coordinate the activities of the hotel operations in accordance with set policies and procedures and provides leadership to ensure the achievement of all key performance indicators with a specific focus on the delivery of exceptionally high of level guest services.

The Operations Manager will utilize strong interpersonal skills and will be the champion in all matters related to associate engagement.

The Operations Manager will have the ability to understand current and developing trends.

The Operations Manager will represent the Company with integrity while promoting it within the local market and be recognized as a positive ambassador for Sunray Group & the IHG brand.

Responsibilities and Duties:

• Responsible for overall property operations
• Develops and executes the property business plan.
• Develops and ensures execution of annual financial budget.
• Directs hotel teams in the achievement of all financial and operational key performance indicators and contribution targets.
• Reviews and analyzes monthly financial and operating metrics focused on achieving key performance indicators, including operating income, flow through, RevPAR index, guest satisfaction, associate engagement, and brand inspections
• Ensures effective property organizational structures, processes, and procedures to maintain top of Brand performance.
• Maintains highly productive relationships and partnerships for the benefit of the company.
• Ensures full compliance with all Sunray Group and Brand policies and procedures.
• Ensures full compliance with all regulatory and statutory regulations and requirements, including but not limited to health, liquor, labor, environmental and fire code regulations. Is informed of all changes to regulatory requirements affecting hotel operations.
• Is an engaged ambassador both internally and externally for Sunray Group & the IHG brand.
• Is fully aware of all brand processes, procedures, and best practices, including standards, reporting, quality inspections, guest satisfaction measurement, and ensures compliance and top of Brand performance.
• Participates in Brand site visits and property inspections and is accountable for the development of corrective action plans as required.

Skills, Knowledge and Abilities Required:

• Exceptional verbal and written communication skills
• Has proven success in a similar hotel work environment and must display a strong room division and F&B Experience
• Excels in team building and the development of results orientated, effective, efficient, and motivated department leaders.
• Strong leadership and facilitation skills – demonstrated ability to lead and/or influence others to have a specific impact or effect.
• Understands and demonstrates customer service and works to build organizational credibility and new revenue resources.
• Strategic thinker and able to work supporting the overall business plan in support of company`s overall Corporate strategic plan.
• Sets achievement-oriented goals and standards both personally and for the hotel leaders and associates.
• Communicates and problem solves effectively, finding solutions that are beneficial to guests, associates, and the organization.
• Team-building and inspirational leadership experience advantageous.
• Demonstrates a total commitment to the stakeholder (ownership, corporate teams, guests associates) both anticipating and delivering on expectations.
• Ability to set priorities, plan, organize, delegate, control and inspire.
• Enhances one’s own ability and the ability of others to contribute.
• Demonstrated broad business knowledge and organizational awareness.
• Displays a positive attitude, maintains enthusiasm, and celebrates success.
• Ability to maintain professional relationships with clients, co-workers, and suppliers.
• Flexible and energetic with the ability to work under pressure.
• Has sound Food & Beverage knowledge and able to assist and guide a Franchise Restaurant team for high volume operations

Working Conditions:

• Hotel environment.
• Evening and/or weekend hours when necessary and/or required.
• Lengthy periods requiring focused attention.
• Requirement to problem solve and meet tight deadlines.
• Requirement to adapt well in the face of workplace stressors such as complaints, conflict resolution, balancing competing priorities or managing emergency situations.

Experience, Training and Education:

• Certificate/Diploma/Degree or equivalent education in Hospitality or Hotel
• Experience as an Operations Manager or rooms Division with IHG
• Leadership experience preferably hotel environment; matched with exposure to the daily management of all areas of operation involving food & beverage, human capital, sales & marketing, budget management, rooms, housekeeping, and maintenance.
• Experience working within the Marriott Brand an asset.

Benefits:

• Dental care
• Employee Group Benefits
• Relocations Assistance

Job Type: Full-time

Benefits:

• Dental care
• Vision care

Ability to commute/relocate:

• St. John's, NL A1B 2N2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have previous IHG Hotels work experience with mid scale, full service hotels ?

Education:

• Bachelor's Degree (required)

Experience:

• General Manager: 2 years (required)

Location:

• St. John's, NL A1B 2N2 (required)

Work Location: In person