Organizational Performance Officer

Our City, Our Future

St. John's is a progressive city with a strong connection to the past and a positive outlook on the future. As one of the oldest cities in North America we have a unique history, but we are also a growing city with the needs and opportunities of a modern urban population. The City of St. John's is committed to recruiting world-class talent and expertise to join our City staff, more than 1200 strong, who provide a vast array of valued services to the residents of St. John's and the metropolitan area. If you are an innovative thinker with a positive attitude and a commitment to quality, we want you to help us make St. John's a city where people want to live and feel they belong.

The Opportunity

Reporting to the Manager of Organizational Performance, the Organizational Performance Officer supports the advancement of corporate frameworks and strategies including but not limited to strategic planning, continuous improvement and innovation, organizational development, service excellence, and public engagement.

Accountabilities

o Provide support to the development and monitoring of corporate plans, annual action plan, and departmental business plans, integrated planning, metrics.
o Plan, research and prepare reports, presentations, proposals and briefing notes as required on a variety of issues and initiatives
o Provide support, advice, monitoring and guidance to various committees aligned with strategies and frameworks.
o Develop and implement public engagement plans and other public engagement tools and methodology
o Design surveys, complete analysis, and write summary reports
o Manage the City's public engagement website, engagestjohns.ca, including development of content, liaison with project leads, manage database, run reports, write newsletters, and make recommendations.
o Undertake and/or support corporate continuous improvement projects
o Undertake process design, facilitation, needs assessment, planning, analytics and evaluation as needed.
o Organize events and manage logistics

The successful applicant will be required to participate in all training programs applicable to this position and other related work. The above statements reflect the general duties considered necessary to describe the principal functions of the job identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

Qualifications

Education
Undergraduate degree in business/commerce, communications, public administration, evaluation or related field. A certification in Continuous Improvement and/or International Association of Public Participation Certification training is considered an asset.
Experience
Three to five (3-5) years experience in fields related to the position including:
o Experience in continuous improvement including such things as facilitating root cause analysis, data collection and analytics.
o Experience in stakeholder analysis and public engagement tools and methodologies
o Experience in research methods such as survey design and analysis
o Experience in process design for meetings and events, facilitation and report writing.
o Experience in managing/updating a website
o Exposure to and aptitude for software including Microsoft Teams, Survey Monkey, tracking and project-based software
o Conducting jurisdictional scans and best practice reviews.
o Providing advice and guidance on frameworks, strategies and plans.
o Supporting the development and delivery of training.
An equivalent combination of education, training, and experience may be considered.

Hours of Work

Monday to Friday
9:00AM to 4:30PM
The incumbent may be required to work outside regularly scheduled hours due to operational requirements.
The City of St. John's has a flexible work protocol which may apply to this position and is entirely operationally dependent.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interview will be contacted. The City of St. John's does not accept applications in person, by email, fax or mail. Applications will be received up to 12:00 Midnight (Newfoundland Standard Time) on closing date.

This City of St. John's is an equal opportunity employer and is committed to the employment of a qualified workforce which reflects the community's diversity.