Senior Manager, Client Success (B2B)

Drive adoption, retention, and long-term valuenot just delivery

We are looking for a Senior Manager, Client Success (B2B) to lead the post-sale experience across our growing portfolio of B2B partnerships.

This is not a sales roleits a high-impact leadership role focused on ensuring clients actually realize value from their investment.

About Keyin College

Keyin College is one of Newfoundland and Labradors leading post-secondary institutions, with over 40,000 graduates since 1980. As the provinces largest private college, we deliver career-focused education that equips learners with practical, in-demand skills.

As our employer partnerships continue to grow, we are building a more structured, scalable Client Success function to support adoption, outcomes, and long-term client relationships.

The Role

As Senior Manager, Client Success (B2B), you will own the post-sale client lifecyclefrom handoff through delivery, adoption, and renewal readiness.

You will act as the central coordination point across teams, ensuring that:

• Clients understand what success looks like
• Programs are delivered effectively
• Participation and engagement remain high
• Risks are identified early and addressed quickly

This role sits at the intersection of operations, relationships, and outcomesand is critical to retention and long-term growth.

What Youll Do

• Own and coordinate the client experience following handoff from Sales
• Lead ongoing client communication and relationship management
• Drive adoption by supporting registration, enrollment, and participation strategies

• Monitor key metrics (utilization, completion, satisfaction) and proactively manage risk
• Coordinate cross-functional teams to ensure delivery aligns with client commitments
• Act as the escalation point for client issues and ensure timely resolution
• Support retention, renewals, and expansion in partnership with Sales
• Contribute to KPI tracking, reporting, and executive insights
• Identify gaps in the client journey and help build scalable processes and playbooks
• Support client success across national and international partnerships, ensuring consistent outcomes regardless of location

What You Bring

• 5+ years in client success, account management, or B2B relationship management
• Proven experience driving adoption, utilization, and retention post-sale
• Strong ability to influence across teams without direct authority
• Experience working with performance metrics and client success KPIs
• Excellent communication, organization, and stakeholder management skills
• Ability to operate in a fast-paced, evolving environment

What We Offer

Purpose & Impact: Help organizations and employees gain real value from training and development
Collaborative Culture: Work across teams to deliver high-quality client experiences
Professional Growth: Contribute to a growing B2B and employer partnership portfolio
Dynamic Environment: Be part of a fast-paced and evolving organization

Comprehensive Benefits: Competitive compensation, extended health benefits, paid time off, and employee supports

Apply Today

If you are passionate about building strong client relationships and delivering meaningful outcomes, we encourage you to apply.

Learn more about Keyin College: https://keyin.com/