Situated in beautiful natural setting 75 kms from St. John’s, The Wilds is Newfoundland and Labrador’s premiere east coast resort. Offering a variety of accommodation including hotel rooms, villas, cottages, multiple conference and dining facilities, and a par 72 championship golf course. The Wilds offers an ideal location for hosting conferences, weddings, banquets, golf tournaments and other special events. We are seeking a dynamic Food and Beverage Manager to lead our team and ensure the seamless operation of our food and beverage services, including our restaurant, lounge, banquet facilities, and golf course outlets.
Position Overview
Reporting to the General Manager, the Food and Beverage Manager is responsible for planning, organizing, and overseeing all food and beverage operations. You will lead a high-performing team, develop operational strategies, and ensure profitability and customer satisfaction.
This is a full-time seasonal position that runs annually from April 1 to December 31. The successful candidate will start on March 15, 2024, to allow for onboarding and preparation.
Key Responsibilities
Operations Management
- Plan, direct, and evaluate all food and beverage operations, including restaurant, lounge, banquet facilities, cafe and beverage carts.
- Collaborate with kitchen staff to design menus for outlets and events.
- Coordinate with the Events Team to ensure seamless execution of special events and banquets.
- Manage inventory, ensuring operational needs are met efficiently.
Strategic Leadership
- Develop and implement strategies to achieve food and beverage profitability and customer satisfaction goals.
- Align operations with The Wilds' vision and strategic objectives.
Team Development
- Recruit, train, and mentor a cohesive, high-performing team.
- Cultivate a positive work environment through coaching, feedback, and regular communication.
Customer Service
- Resolve guest concerns promptly and professionally.
- Monitor feedback and continuously seek improvements in operations and guest satisfaction.
Financial Oversight
- Develop and manage the departmental budget in collaboration with the General Manager
- Analyze key performance indicators to evaluate financial and operational performance.
Facility Standards
- Ensure all outlets and banquet facilities meet cleanliness, maintenance, safety, and operational standards.
Required Qualifications and Skills
- At least 5 years of supervisory or management experience in restaurants and banquets; hands-on kitchen experience is an asset.
- Proven leadership skills with the ability to build and lead a cohesive team.
- Experience in cost control, inventory management, and operational efficiency.
- Strong financial acumen, including managing budgets and analyzing profitability.
- Excellent customer service orientation and interpersonal skills.
- Proficiency in Point of Sale (POS) systems and Microsoft Office (Word, Excel).
- Degree or diploma in hospitality, tourism, business, or a related field is an asset.
- Ability to work under pressure, multitask, and adapt in a fast-paced environment.
Working Conditions
- Requires morning, evening, weekend, and holiday shifts.
- Standing and moving during most of the shift; some lifting required.
- Interaction with guests, staff, and suppliers in a high-paced environment.
How to Apply To apply in confidence, please submit your resume and cover letter detailing your qualifications and experience to kfinlay@thewilds.ca. Applications will be accepted until January 14, 2025.
