Position Overview
The Hotel Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest satisfaction, efficient use of resources, and a motivated, well-trained team. This role is hands-on and highly visible — the ideal candidate will lead by example, jumping in where needed, while maintaining a strategic focus on service quality, profitability, and operational excellence.
Key Responsibilities
Operational Management
- Oversee all hotel operations, including front desk, housekeeping, food & beverage, guest services, and maintenance.
- Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent service quality.
- Monitor occupancy levels, room rates, and availability; work with sales and marketing teams to maximize revenue.
- Ensure compliance with all health, safety, and regulatory requirements, including fire safety, sanitation, and licensing laws.
- Maintain an active presence throughout the property to engage with guests and staff.
Guest Experience & Service Quality
- Ensure guest satisfaction by proactively resolving complaints and service issues.
- Implement guest feedback systems and follow up on service improvements.
- Uphold brand standards in presentation, cleanliness, and service delivery.
- Coordinate VIP guest experiences, special requests, and events.
Financial & Revenue Management
- Prepare, manage, and monitor hotel budgets, forecasts, and P&L statements.
- Track and analyze financial performance, controlling costs while maintaining quality.
- Collaborate with the sales team to develop seasonal promotions and packages.
- Ensure proper inventory control and cost management in all departments.
Staff Leadership & Development
- Recruit, train, and mentor hotel staff to ensure service excellence.
- Conduct regular performance reviews and implement staff development plans.
- Manage scheduling to optimize staffing levels according to occupancy.
- Foster a positive workplace culture that promotes teamwork, accountability, and professional growth.
Property & Facilities Management
- Oversee preventative maintenance schedules to keep facilities in peak condition.
- Coordinate with contractors and vendors for repairs, renovations, and upgrades.
- Ensure all equipment and amenities meet brand and guest expectations.
Qualifications & Skills
Education & Experience:
- Diploma or degree in Hospitality Management, Business Administration, or related field (preferred).
- Minimum 2 years of progressive experience in hotel or resort management, including supervisory responsibilities.
- Proven track record of meeting financial targets and improving service standards.
Skills & Competencies:
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Proficient in hotel management software (PMS), Microsoft Office Suite, and POS systems.
- Financial acumen with budget management and revenue optimization experience.
- Ability to stay calm and make decisions in high-pressure situations.
- Strong problem-solving skills with a guest-first mindset.
Working Conditions
- Flexible schedule required, including evenings, weekends, and holidays.
- Fast-paced environment with a high degree of guest interaction.
- Combination of office work and on-floor presence.
Perks & Benefits
- Competitive salary range commensurate with experience, with additional performance-based bonuses tied to operational and financial results.
- Complimentary seasons pass, and discounts on resort activities and services.
- Staff discounts on food, beverage, and retail.
- Access to training, development, and career advancement opportunities.
- On-site parking.
- A work environment surrounded by stunning mountain scenery and outdoor adventures.
How to Apply
We'd love to hear from you. Please send cover letter and resume to hr@skimarble.com.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $50,000.00-$60,000.00 per year
Work Location: In person
