Executive Housekeeper

 

• • Entrepreneurial
  • Ethical
  • Flexible
  • Family Oriented
  • Creative
  • Empowered

You are a Brand Ambassador with a commitment to clean. You will lead a dynamic Housekeeping Team to meet and exceed our Guest expectations for which the Sheraton Hotel Newfoundland is known for.

Manages the operation of the housekeeping and laundry areas of the hotel to ensure product quality standards are met and that hotel guest rooms, public space, and all other areas of the hotel are spotlessly clean and well maintained.
Primary Responsibilities:

• Manages the operations of the housekeeping and laundry areas through subordinate supervisors and employees to ensure the achievement of departmental productivity objectives and service quality standards.
• Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
• Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services; oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard.
• Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy.
• Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Recruits, hires, trains and develops housekeeping staff; conducts performance evaluations and provides feedback for employees.
• Ensure all Brand training & requirements are implemented
• Develops the department’s annual budget; monitors and reports variances against plan; keeps track of labor costs and related expenses.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training regarding safety, security, department procedures and service guidelines.
• Fulfills Manager on Duty shifts.
• Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
• Ensures hotel is in compliance with all federal, provincial and local laws, including health and safety, ESA and human rights.

Note: Other duties as assigned by supervisor or management

• Health and Safety

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.

DUTIES AND RESPONSIBILITIES

• Establish and enforce all safety policies and procedures. Ensure that an employee complies with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.
• Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.
• Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, procedures to follow in the event of fire, and current property safety awareness programs.
• Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.
• Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
• Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing.
• Insist on good housekeeping and enforce the “Clean As You Go” practice.
• Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees.

Relationships:

Internal: Guest Service: Communicate status of rooms, coordinate services, and resolve problems.
Engineering: Communicate anything needing repair.

External: Guests: To provide service.
Vendors: Order and receive supplies.

Qualifications:

Education/ Experience: High school diploma or equivalent and two years’ experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement: Alcohol awareness certification as required by local or provincial government agency. Housekeeping certification as required by franchise.

Skills:
Interpersonal skills.
Communication skills.
Organizational ability.
Computer skills.
Attention to detail.
Ability to motivate and direct others.

Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced, stressful environment.
Will be exposed to and working with household chemicals.

Physical/ Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Since supervising a group of employees and inspecting their work is the major responsibility of this position, Executive Housekeeper spends a significant amount of their workday listening and speaking.

A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees. A small amount of time is spent unlocking, opening and closing such items as doors or drawers.

The person in this position spends a significant amount of time utilizing problem solving, counseling, reasoning, motivating and training abilities.

Advanced mathematical skills and reading abilities are used.

Communication devices such as the telephone or pager are frequently used for such functions as communicating with the housekeeping department while on the floor.

At times, a Executive Housekeeper will assist the houseperson or room attendants by helping to clean rooms or public areas. This will involve bending, stooping and stretching.

Carrying and/ or lifting approximately 50 pounds and pushing and/ or pulling approximately 200 pounds occurs infrequently.

Organizational Structure:

• • Reports to: General Manager
  •  
  • Subordinates: Lead Room Attendant, Room Attendants, Laundry Attendants, Houseperson, Evening Attendants and Night Cleaners.
  •  
  • Job title also known as: Housekeeping Director, Housekeeping Manager

This job description is a general representation of the duties and responsibilities; it may be modified at an individual hotel based upon business necessity.