Front Desk Agent
Full job description
- Work Term: Seasonal
- Work Language: English
- Hours: 16 to 32 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: Experience an asset
- or equivalent experience
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- Hospitality industry
- Hotel, motel, resort
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- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
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- Multi-line switchboard
- Word processing software
- Computerized bookkeeping system
- Spreadsheet
- Internet
-
- Criminal record check
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- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
-
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
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- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
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- Dental plan
- Health care plan
- Vision care benefits
