Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John's, NL, Corner Brook, NL, and Fredericton, NB.
Steele Hotels is looking for a Front Desk Agent to join our growing team at the Capital Hotel in St. John’s, NL. The ideal candidate would possess a positive "can-do" attitude, and a high level of professionalism, coupled with a strong work ethic and excellent interpersonal skills. This often involves working in fast-paced environment conditions at varying times throughout the day or night.
Main Duties & Responsibilities:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner and verify all end of day cash etc. from multiple departments and learning/working overnight audit shifts, when required
- Ensure invoices are accurate and sent to the accounting department
- Schedule guest wake-up calls and book reservations
- Answer phone calls, verify reservations and guest requests
- Respond to guest inquiries, concerns and issues, as needed
- Demonstrate a professional and positive presentation to guests and colleagues, and be well groomed
- Other duties, as assigned
Qualifications, Skills & Attributes:
- 2+ years experience in customer service or hospitality
- A high school diploma or equivalent, plus one year of experience or an equivalent combination of education and experience
- Provide a clear Criminal Record Screening Certificate
- Excellent written and verbal communication, and customer service skills
- Ability to learn computer functions and other on-the-job skills
- Strong eye for details and the ability to multitask
- Strong math and problem-solving skills
Why Work with Us:
- Competitive salary package
- Company RRSP matching plan to secure your financial future
- Comprehensive health benefits including dental and vision coverage
- Employee Family Assistance Program [EFAP], including counseling services and life coaching
- Paid time off, including vacation time, sick leave, and statutory holidays
- Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.
If you are interested in working with a growing company and want to grow with us, we welcome you to apply to sales@capitalhotel.ca. Please include “Front Desk Agent” in the email subject line, and use the following naming convention for the resume file: First Name Last Name – Resume. Closing date:* March 24, 2025.*
We are an equal-opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.
Job Types: Full-time, Part-time
Work Location: In person
