Steeped in history and built on the site of the old Fort William at the base of Signal Hill, Sheraton Hotel Newfoundland blends timeless elegance with the vibrant energy of one of North America’s oldest cities. Our premier location overlooks St. John’s Harbour and is just minutes from iconic attractions, boutique shopping, and the legendary George Street entertainment district.
With 304 modern rooms and suites and over 18,000 sq. ft. of well-appointed event space, we provide exceptional experiences for business and leisure travelers alike. But what truly sets us apart is our people.
At Sheraton Hotel Newfoundland, we are passionate hospitality professionals dedicated to the art of exceptional service. We believe in putting people first—whether it’s our guests, our team members, or our community.
As part of Westmont Hospitality Group, a leader in hotel ownership and management, we are committed to delivering superior results while upholding the highest standards in the industry.
Westmont embodies the following Values:
- Entrepreneurial
- Ethical
- Flexible
- Family Oriented
- Creative
- Empowered
We are seeking a qualified & experienced Restaurant Supervisor. This is a Full Time permanent position. We offer an attractive wage, Marriott branded training within a combination of e-learning modules and Team Member training. Uniforms provided, annual vacation, bi weekly pay days. Perks also include Marriott's Explore program which offers associates discounts on Hotel rooms along with Food & Beverage discounts while traveling on leisure. This perk can also extended to your Family & Friends.
We also offer Health & Dental Coverage for Full time employees.
The Restaurant Supervisor assists in managing the Food & Beverage overall operation, maintaining quality standards, ensuring guest satisfaction, on boarding new employees and providing orientation to new hires.
Major Duties and Responsibilities
- Oversees the daily operation of the Restaurant as delegated by the Food & Beverage Outlets Manager
- Understands the general operations of the Restaurant and their relationships to one another.
- Provides coverage and assistance when needed.
- Participates in monthly inventories. Initiates programs to reduce breakage, loss in china, glass, and silverware.
- Promotes programs to increase sales through employee incentive plans and promotions to increase customer satisfaction.
- Responsible for assisting in the Food & Beverage Outlets Manager as well as overseeing Restaurant to ensure its smooth and controlled operation.
- Ensures Restaurant Servers adhere to all standards as outlined by Brand.
- Knowledge of daily events and functions, group arrival and departures and in house groups.
- Assists in the development of business plans and/or new programs designed to achieve guest satisfaction and financial goals.
- Requisitions supplies when needed and maintains adequate levels of inventory supplies to meet function needs.
- Assists in ensuring proper on boarding training is provided, by reviewing outlines, ensuring training goals are meet, and following up with department heads on training needs.
- Resolves employee or guest issues in a positive manner and follows up to ensure satisfaction.
- Makes recommendations and gives information to guests and employees. Provides them with accurate directions.
- Able to instruct, direct and take control in emergency situations.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures and is able to effectively communicate them.
- Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
Minimum Qualifications and Skills
- Excellent communication skills in English.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Experience as a Food & Beverage professional.
- SMART Serve Certification required.
- Excellent organizational and communication skills.
- A “hands-on individual” able to adapt to different situations which may arise.
- Ability to deal with all levels of management in a professional manner.
Mental Effort
- Ability to take direction from different management staff.
- Requires focus with consistent interruption.
- Ability to deal with guests in a courteous and pleasant manner.
- Some heavy lifting required.
- Standing for long periods
- Working with hazardous materials
COMPENSATION: Salary is under review and is subject to skills, abilities and qualifications.
PLEASE FORWARD CHRONOLOGICAL RESUME IN CONFIDENCE
If you require accommodation during the recruitment process, please advise in your cover letter when applying for the position and all efforts to provide the appropriate accommodation will be put into place.
If you’re looking for a rewarding career in a dynamic and welcoming environment, we’d love to hear from you! Join us and be part of something extraordinary.
At Sheraton Hotel Newfoundland we are committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Diversity drives our success, and we value the unique perspectives each team member brings.
In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.
We thank all applicants for their interest in this position. Kindly be aware that only those selected for an interview will be contacted.
