The Delta St. John's Hotel is a 403 room fast paced, high volume conference hotel. We strive to foster a strong service culture and team environment so that the needs of our guests and associates are met in equal measure.
We are seeking a qualified Host. This is full time permanent position. We offer an attractive wage and benefits package, Full Health Coverage, as well as an industry leading defined benefit pension program for our Full Time Associates, in addition, uniforms, annual vacation, paid sick leave, family days, float Holiday, discounted meals, Rewards Program, along with many travel perks with Marriott Hotels.
This position involves evenings & weekends at this time and preference will be given to candidates with previous experience.
A Valid Open Work permit and SIN is required.
POSITION DESCRIPTION:
- Greet guests warmly and courteously as they arrive
- Manage reservations and walk-ins using a reservation list or wait list
- Escort guests to their tables and provide menus
- Coordinate with servers and management to ensure efficient table turn over
- Maintain a clean and organized entrance and reception area
- Uphold a professional appearance and demeanor at all times
- Answer phone calls, respond to inquiries, and assist with takeout orders (if applicable)
EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT:
- Previous experience in similar environment required;
- Excellent communication and interpersonal skills
- Knowledge of Delta Service Standards as they relate to the Restaurant an asset;
- Basic accounting and computer skills required;
- Must be capable of working in a fast paced environment with ease;
- Must possess strong up selling and suggestive selling skills;
- Must be detail orientated;
- Knowledge of Micros Point of Sale an asset
- Heavy lifting & moving of food trays, tables, chairs required.
- Positive, enthusiastic, outgoing personality a definite must;
- Excellent customer service, interpersonal and communication/telephone skills required;
- Must be a responsible, organized individual who can work with minimum supervision;
- Must be honest, reliable and dependable;
- Must be in good health and practice good hygiene;
- Must be accustomed to walking and standing for extended periods;
- Must demonstrate behavior consistent with core values;
- Must be a team orientated individual with good interactive skills.
