Founded in 1970, Steele Hotels is a proudly independent hotel group rooted in the heart of Newfoundland and Labrador. What began in Gander has grown into a thriving company with 8 hotels across Atlantic Canada, including locations in St. John’s, Corner Brook, Fredericton, and more. With over 900 employees, we’re more than just a place to work; we’re a place to grow. At Steele Hotels, we believe in putting people first, from our guests to our employees. Our culture is built on respect, balance, and opportunity.
Steele Hotels is seeking a full-time permanent Assistant Manager to join our team at The Glynmill Inn, located in Corner Brook, NL.
Our culture’s values are embedded in maintaining a work-life balance, strong work ethics, great customer service, and the growth of our employees and the company. The ideal candidate will have a genuine interest in customer service, enjoy working in a fast-paced environment with a passion for people, and have experience leading a team. They would possess a positive "can-do" attitude and, a high level of professionalism, coupled with a strong work ethic, critical thinking skills, and an eye for details.
Main Duties & Responsibilities:
· Staff relations including scheduling, payroll, evaluations, recruitment, and discipline
· Maintaining guest needs and front desk operations, ensuring the highest customer satisfaction
· Communicating with guests regularly, answer questions, concerns and complaints as needed
· Manage group bookings for banquets and meetings, monitoring numbers, and proving quotes
· Ordering supplies, tracking inventory, and completing month end count and control
· Knowledge of room availability at all times, for future and present dates and monitoring these dates regularly for inventory control purposes
· Performing routine spot checks of housekeeping inspections to ensure quality
· Supervise banquet room set ups and tear downs and assist when required
· Must be available to work flexible hours and extended hours if required, based upon product and demand in the industry, overnight shifts may be required on occasion
· Responsible for the administration of the WHSCC program
· Maintain organized files and records
· Assist with prepare budgets, reports, monitor revenues and expenses, and coordinating with accounts payable/receivable
· Other duties, as required
Qualifications, Skills & Attributes:
· Strong customer service skills coupled with a minimum of 3 to 5 years’ experience working in a supervisory or managerial role
· Degree or diploma in Business, Marketing, Tourism, or Hotel Management is an asset
· Exceptional communication, organizational, and leadership skills
· Experience with Excel, budgeting and reporting structures
· Organized with the ability to multitask and work in a fast-paced environment
· Knowledge of Five Star system is an asset
If you are interested in working with a growing company and want to grow with us, we welcome you to apply to crose@glynmillinn.ca. Please include “Assistant Manager” in the email subject line.
Benefits:
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Life insurance
- On-site parking
- Vision care
- Wellness program
Work Location: In person
