Manager, Sales Operations-National
Reports To
Senior Director, National Sales
Location
Sysco Canada
Type
Full Time
Closing Date
January 20, 2025
Salary Range
$69,688 - $129,313
Company Overview
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.
Sysco, one of Canada’s Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?
For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada
For a full list of opportunities, visit www.sysco.ca/careers
Role:
Reporting to the Senior Director, National Sales, this role leads the deployment of standardized sales and service initiatives to ensure consistency and effectiveness to meet national sales financial goals. The manager oversees performance management tools and processes to ensure the success of national sales and service associates. This role collaborates closely with Sales, COE, Revenue Management, Trade Management, Merchandising and Finance to support financial objectives and implement center-led strategies, technologies, programs, and events. Additionally, the manager leads the Sales Support team, overseeing hiring, coaching, performance management, and team development to foster a high-performing and motivated workforce.
Role Responsibilities:
Develops and reports key performance metrics to drive sales and service productivity.
- Supports annual planning and monthly forecasting for the national sales leadership team.
- Analyzes performance and productivity data to aid regional sales leaders in coaching and performance management.
- Understands and applies key metrics, including external data, year-over-year performance, and run rates, to overall company goals.
- Collaborates with the leadership team on critical business reporting needs.
- Ensures the sales organization has the best tools, training, and resources across all disciplines.
- Monitors and maintains high levels of quality, accuracy, and process consistency in sales planning efforts, including the Customer Relationship Management (CRM) platform.
- Implements standardized sales and service processes using performance management tools.
- Leads sales forecasting, planning, and processes.
- Assists in rolling out initiatives and center-led strategies.
- Ensures that the best tools, training, and resources are available to the sales organization (across disciplines – National Account Managers (NAMs), Key Account Representatives (KARs), Sales Consultants, Business Developers, and Specialists.
- Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts (CRM platform).
- Stays current with Sysco’s value-added offerings and technology solutions, including but not limited to customer-facing reporting tools.
- Develops strong working relationships with the national sales team, finance, merchandising, and revenue management.
- Learns quickly when facing new challenges; thrives in fast-paced environments.
- Adapts well to change and views new experiences as growth opportunities.
- Leverages information technology and metrics to make fact-based decisions. Takes appropriate action based on factual information.
Qualifications/Skills/Job Requirements (About you):
5+ years sales experience.
- 2+ years of experience leading a business-to-business sales or support team in a professional sales environment.
- Experience in the food service industry is an asset.
- Post-secondary Degree or Diploma in a business-related field.
- Solid analytical problem-solving skills, including familiarity with analyzing reports & deriving insights from data.
- Ability to express information in terms of profit and loss, food cost and expense ratio.
- Strong financial acumen and ability to meticulously plan and execute business plans.
- Embraces change and champions corporate initiatives.
- Flexible; readily accepts change; open to innovative ideas.
- Demonstrated ability to coach and mentor peers and associates.
- Demonstrated ability to apply business financial knowledge to support growth and to provide meaningful analytics.
- Strong interpersonal skills and ability to work with and influence a variety of key stakeholders.
- Ability to learn and use proprietary CRM tools for planning and forecasting sales growth.
- Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, and Outlook.
- Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time.
- Proactiv and self-directed, with the ability to structure a weekly schedule to be successful.
- Bilingualism considered an asset.
Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
External candidates submit cover letter & resume via www.sysco.ca/careers
Our Purpose:
Connecting the world to share food and care for one another
Our Mission:
Delivering success for our customers through industry-leading people, products and solutions
Our Identity:
Together we define our future of foodservice and supply chain
Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
Here’s a sample of the many benefits Sysco associates enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Company Pension Plan • Group RRSP • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups
(*benefits may vary based on location or bargaining unit)
