front desk agent
Full job description
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
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Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
-
Work setting
- Hotel, motel, resort
- Rural area
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Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
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Computer and technology knowledge
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
-
Security and safety
- Criminal record check
-
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
-
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
-
Screening questions
- Are you authorized to work in Canada?
- Are you available to start on the date listed in the job posting?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
-
Employment terms options
- Early morning
- Evening
-
Experience
- 1 year to less than 2 years
-
Employment terms options
- Shift
- Morning
- Night
- Day
- Weekend
- Overtime required
- Overtime available
-
Support for persons with disabilities
- Participates in a government or community program or initiative that supports persons with disabilities
-
Support for newcomers and refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
-
Support for youths
- Participates in a government or community program or initiative that supports youth employment
-
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
-
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
-
Support for mature workers
- Applies hiring policies that discourage age discrimination
-
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
