Flight Operations SMS Investigator

As one of the largest airlines in Atlantic Canada, PAL Airlines offers unique opportunities to fly in an array of locations from the most remote settings to the biggest cities in the country with 27 destinations in Newfoundland & Labrador, Nova Scotia, New Brunswick, Quebec, and Ontario. We are dedicated to providing air travelers with reliable, on-time performance, and an enjoyable travel experience. Our success is due to our people, and we're looking for more great people to join our team.

PAL Airlines is also proud to be an Air Canada Express carrier, partnering with Air Canada to support and strengthen regional air service across Eastern Canada. Since our first Air Canada Express flight in 2023, our partnership has continued to grow, expanding our fleet and our role in connecting communities throughout Eastern Canada. This collaboration creates exciting opportunities for our team by serving more passengers and reaching more markets across Eastern Canada.

Join Our Safety Leadership Team!

At PAL Airlines, safety isn't just a priority—it's part of who we are. We're looking for a Flight Operations Safety Management System (SMS) Investigator to play a key role in strengthening our safety culture and ensuring compliance across all flight operations.

In this dynamic position, you'll lead investigations into safety occurrences, hazards, and incidents, helping us uncover root causes and drive meaningful change. Your work will directly support continuous improvement through audits, inspections, and proactive risk assessments—critical steps in maintaining a robust Safety Management System.

This isn't a desk job. You'll travel to operational sites, collaborate with teams across the company, and represent our Safety & Quality Assurance Department during external inspections, regulatory audits, and safety meetings. Every day, you'll make an impact by helping us keep our skies safe.

Location: St. John's, NL (with travel as required)

Duties & Responsibilities:

• Conduct assigned investigations, audits, and validations in an unbiased manner within prescribed timelines.
• Actively participate in the Company's Safety Management System (SMS) and Quality Assurance Program.
• Incident Investigation: Lead the examination of reports related to occurrences, hazards, and accidents in accordance with company safety manuals, including interviews and evidence review.
• Root Cause Analysis: Utilize formal root cause analysis methodologies to identify underlying causes and organizational factors.
• Corrective Action Plans: Collaborate with department managers to develop, track, and verify corrective and preventive actions (CAPs).
• Risk Assessments: Assist in maintaining and updating detailed audit checklists for all functions under approved manuals and quality assurance programs.
• Internal and External Audits: Conduct comprehensive internal audits and evaluations of maintenance, operational, and safety systems in alignment with Transport Canada CARs and ICAO standards.
• Data Analysis & Reporting: Prepare detailed reports for senior management and the Accountable Executive based on SMS data analysis and trend monitoring.
• Other duties as assigned.

Qualifications:

• 3+ years' experience in commercial flight operations (flight ops, pilot or technical ops).
• Aviation or technical diploma/degree preferred.
• In-depth knowledge of Canadian Aviation Regulations (CARs) and specialized training in accident investigation and root cause analysis.
• Excellent analytical, verbal, and written communication skills.
• Demonstrated flexibility and ability to adapt in a dynamic environment.
• Must maintain a valid passport and be able to travel domestically and internationally when required.

What we offer:

• Comprehensive health benefits including medical, dental, vision, and life insurance
• Pension Plan with Employer Matching
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Program
• Personal travel privileges with PAL and interline agreements with multiple airlines

If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you're the person we are looking for!

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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