Join Our Team as an Assistant Front Office Manager!
The Delta St. John's Hotel is a 403 room fast paced, high volume conference hotel with 22,000 square feet of meeting space. We strive to foster a strong service culture and team environment so that the needs of our guests and associates are met in equal measure.
We are currently seeking a dynamic Assistant Front Office Manager to join our Guest Services Team.
We pride ourselves in achieving excellent results for our owners and in providing exceptional service to our guests and clients. Those are not just claims. In 2024, Delta St. John’s was awarded the Consumer Choice Award for Best Hotel and also for Best Wedding Venue in St. John’s. In recent years, the Delta St. John’s team was awarded the Property Sales Team of the Year by Marriott Canada.
We offer an attractive salary and incentive package along with a full suite of benefits, a focus on work life balance, as well as employee travel discount program within all Marriott branded hotels, the world’s largest hotel chain.
Are you a dynamic, service-oriented hospitality professional with a passion for leading teams and delivering exceptional guest experiences? We’re looking for a dedicated and driven Assistant Front Office Manager to join our hotel team and help us uphold the highest standards of service and operations.
Position: Assistant Front Office Manager
Location: Delta St. John’s Hotel & Conference Centre
Employment Type: Full-Time | Must be available days, evenings, weekends, and holidays
About the Role:
As the Assistant Front Office Manager, you’ll support the Front Office Manager in overseeing all front desk operations, including staffing, training, budgeting, and guest service. You'll be an integral leader in ensuring a seamless guest experience while upholding brand standards and hotel policies. You'll also act as Manager on Duty when needed and play a vital role in maintaining a professional, safe, and efficient work environment.
Key Responsibilities:
- Lead, train, and support front desk staff to deliver outstanding guest service
- Maintain high standards of grooming, conduct, and service across the department
- Monitor and manage front office operations, including guest activities and reservations systems (e.g., Opera, Marsha, PMS)
- Assist in budget planning, payroll, and performance evaluations
- Resolve guest concerns with professionalism and empathy
- Collaborate with other departments to ensure smooth hotel operations
- Ensure compliance with safety, health, and provincial regulations
- Monitor and act on guest satisfaction feedback and financial reports
- Assist in revenue management, occupancy forecasting, and rate strategies
- Maintain a strong presence on the floor and lead by example
Qualifications:
- 3–4 years of supervisory experience in a guest service or hospitality setting
- Diploma or degree in hospitality management is an asset
- Strong leadership, communication, and organizational skills
- Solid experience in revenue management and front office systems
- Ability to multitask and remain calm under pressure
- Hands-on approach with a strong sense of accountability
- Night audit experience is an asset
- Must be able to stand and walk for extended periods
Why Join Us?
- Opportunity to grow in a supportive and fast-paced hospitality environment
- Be part of a team that values professionalism, integrity, and guest satisfaction
- Dynamic role with opportunities for leadership and innovation
- Competitive compensation and benefits package
If you’re passionate about hospitality and ready to take your career to the next level, we want to hear from you!
Apply today and help us deliver unforgettable guest experiences every day.
