Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, demonstrating excellent phone etiquette.
- Provide information about hotel services, local attractions, and amenities.
- Handle guest inquiries and resolve any issues or complaints in a timely manner.
- Maintain accurate records of guest information and reservations using hotel management software.
- Assist with billing inquiries and process payments accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a professional appearance.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Bilingual or multilingual abilities are highly desirable to enhance guest interactions.
- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
- Proficiency in using phone systems and hotel management software is a plus.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- A positive attitude and commitment to providing outstanding guest services.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
